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CARES Utility Relief

CARES Utility Relief

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CARES Utility Relief Funds

December 4, 2020

Dear Utility Customer,

The amended budget for the Commonwealth of Virginia, signed by Governor Northam on November 18, 2020, allocated $100 million of federal Coronavirus Aid, Relief, and Economic Security (CARES) Act funds towards relief for utility customers whose accounts are in arrears (CARES Utility Relief Funds).

Prince George County is anticipating an award of funds through the CARES Utility Relief Funds to provide assistance to County water and wastewater customers.  The funds offer relief to utility customers who have fallen behind on utility bill payments due to a loss or reduction in income due to the COVID-19 pandemic.  This program will assist those in need by applying these CARES Utility Relief Funds to customers past due water and wastewater utility bills.

Prince George Utility Customers may apply online at 

Applications must be submitted by midnight, November 15th, 2021. Funds will be awarded on a first-come, first-serve basis while funds remain available. Customers are encouraged to apply as early as possible. Submission of an application does not guarantee any or all of a customer’s account arrearages will be offset by CARES Utility Relief Funds.

To be eligible for assistance:

  • Applicants must live in Prince George County and have an active Prince George Utility water and/or wastewater account. 
  • Applicants must have a past-due balance on their water and/or wastewater account within the March 1, 2020 to December 31, 2021, time frame. 
  • During the period of time between March 1, 2020 and December 31, 2021, at least one household member must have been furloughed, laid off, unemployed or under-employed due to COVID-19; been unable to find a job due to COVID-19; had to leave or quit their job due to COVID-19 illness; or had to leave or quit their job to care for someone with COVID-19. 
  • Applicants may be requested to provide documentation of circumstances described in Section 3. (examples include documentation of business closing, pre/post COVID-19 banking account statements, an unemployment letter, notice of furlough or layoff, one paystub from before March 1 and one paystub from after March 1 which shows a decrease in income due to COVID-19, etc.).
  • Non-residential customers must have an active water and/or wastewater account in Prince George County and provide documentation to describe the economic hardship due to COVID-19 that resulted in a past due balance.
For more information about the program, visit this website, email, or call 804-722-8706.


Frank Haltom 8047228706
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