Online Bill Pay
Welcome to Prince George County's
Online Payment Center!
Please read the following message before continuing to our Online Bill Pay site:
On 07-08 May 2021, we updated our Financial Management System (Munis) to the latest version of their software. This update will provide us with security and functionality enhancements that should improve the overall user experience.
As part of this upgrade, our CSS Online Bill Pay site also received some updates. Users will now be required to register an email address with Tyler Identity (a new Munis feature) and will now use an email address to log in, instead of a user name. This enhancement will simplify the Online Bill Pay login process, and provide users with an easier-to-use password reset capability.
The registration process is very simple. A link to the instructions is below.
Citizens can use this secure portal to pay:
- Utility Bills (water and wastewater)
- Personal Property Tax Bills
- Real Estate Tax Bills
- Business License (Gross Receipts and Renewals)
The Treasurer's Office accepts MasterCard, Visa and Discover credit cards and debit cards that have a MasterCard or Visa logo. Please note that you must create an account and link your utility account to it using your Customer ID and Account Number.
- How do I get started? Click here for detailed instructions.
- Register or log in using this link: Prince George County Online Bill Pay
Payments made using the Prince George County Online Bill Pay portal are NOT immediately reflected on your online account. All payments are posted the following day.
Notice for Utility Bills: If your service has been disconnected for non-pay, please telephone the Utilities Department immediately after using the Prince George County Online Bill Pay to report the payment and verify its receipt. The Utilities Office can be reached at (804) 722-8706 Monday through Friday from 8:30 am to 5:00 pm.
*** You are required to enter your CVV code when paying. The selection must say Present above the line for the CVV code. The CVV code is the 3-digit code located on the back of your card.
Direct questions regarding your payment to:
If you have any issues using the online payment portal please contact the help desk at (804) 722-8789 or email CSS Help. Please note that the help desk is part of the County's Information Technology Department. It is staffed from 8:00 AM to 5:00 PM, Monday through Friday, excluding County Holidays. If you have issues after hours, please email us and your email will be answered the next business day.
To inquire about a refund, please contact the Prince George County Treasurer's Office at the number above. Utility Bills are not eligible for refunds. If you have an overpayment on a tax bill, please contact the Treasurer's Office. The amount overpaid may be refunded or applied to a different bill owed to the County. If a refund is granted, it would be issued via check payment mailed to you within 30 days of its receipt.
For other ways to pay your bill, please see Paying your Taxes, Utility Bills and Other Fees on the Treasurer's Office page.
Prince George County is a local government entity in the Commonwealth of Virginia in the United States.
Prince George County respects your privacy and does not rent, sell, or lease your information to any third party. The details containing your electronic payment are securely transmitted from our payment gateway to our credit card processor for the sole purpose of authorizing your transaction so that we may provide our goods and services to you, the citizen.
Your visit on the County's site is tracked through a standard web traffic statistics program, which keeps records of traffic on the site. The server automatically collects data about your server’s Internet address when you visit the site. When you request pages from our web site, our servers may log your IP Address.
User information may be disclosed to government authorities or other third parties when required or permitted by law, including, but not limited to, in response to court orders and subpoenas. The County also may disclose user information in connection with investigations or when it has reason to believe that someone is causing injury to or interference with the County's rights or property.