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The Personal Property module for Citizen Self-Service (online bill pay) will be offline for maintenance from April 18 at 5PM through April 23 at 5PM.
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A welcoming community • Embracing its rural character • Focusing on its prosperous future contactContact Us

Online Bill Pay Maintenance Occurring October 27-28, 2022 

Online Bill Pay Maintenance Occurring October 27-28, 2022 

For additional information, contact:
Jackie Lipford
Public Information Officer
804.722.8607
jnlipford@princegeorgecountyva.gov

 

 

Online Bill Pay Maintenance Occurring October 27-28, 2022
Impacting Treasurer’s Office, Office of the Commissioner of Revenue, and Community Development and Code Compliance

Prince George, VA – Tyler Technologies will be performing a scheduled systems upgrade October 27-28, 2022. The County will be moving to newer versions of Tyler Cashiering and Energov, and will be changing its third party payment processor from Elavon to Tyler Payments.   During the maintenance window, online payments will be paused. Users will be unable to access Citizen Self Service between October 27 and November 1, 2022. Upon completion of the updates, please note that the third party payment processing fees will rise from 1.4% to 3%.

To ensure a smooth transition to the new software, the Treasurer’s Office and the Office of the Commissioner of Revenue will be closed to the public October 27 and October 28 while staff undergo training.

Community Development and Code Compliance will be open to the public, however online services will not be available. Inspections will be conducted as normal. Customers can request an inspection by calling 804-722-8659 or emailing staff at inspections@princegeorgecountyva.gov the day before the inspection is needed. All applications, including permits, environmental, and planning/zoning will be accepted and reviewed for completion. Applications can be submitted in person or by email. Application processing, permit and C.O. issuance, and all payment links will be delayed until Wednesday    November 2, 2022.

Prince George County would like to thanks its residents for their patience and understanding while these updates are completed and apologize for any inconvenience it may cause. If users experience challenges following the upgrades, they should contact the Internet Technology Help Desk at 804-722-8789 or csshelp@princegeorgecountyva.gov.